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Return & Refund Policy

Last Updated: August 24, 2026

At Saleem Opticals, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet our return requirements, you may request a return or exchange in accordance with the policy below.

1. Return Period

Customers may request a return or exchange within 30 days of receiving their order.

To be eligible, the product must be:

Unused and in its original condition.
Returned with the original packaging, case, tags, and accessories.
Free from scratches, damage, stains, or signs of use.
Accompanied by the original order details or proof of purchase.

Products that do not meet these conditions may not be accepted.

2. Eligible Products

Returns or exchanges may be considered for:

Eyeglass frames
Sunglasses
Transition glasses
Optical accessories
Other eligible eyewear products

If you receive the wrong product, a damaged product, or a product with a manufacturing defect, please contact us as soon as possible so our team can assist you.

3. Prescription Glasses

Prescription eyewear is prepared according to the prescription and specifications provided by the customer.

If there is an issue caused by an incorrect prescription, incorrect product, manufacturing defect, or an error on our part, please contact us within 30 days of delivery.

Changes requested because of a customer-provided incorrect prescription or a change of preference may be subject to additional charges.

4. Contact Lenses

For health and hygiene reasons, opened, worn, or used contact lenses cannot be returned or exchanged.

Unopened contact lenses may be eligible for return if:

The packaging is completely sealed and undamaged.
The product is within its expiry date.
The lenses have not been opened, worn, or altered.
The return request is made within 30 days of delivery.

If you receive damaged, incorrect, or defective contact lenses, please contact us immediately.

5. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, defective, or different from what you ordered, contact Saleem Opticals as soon as possible. We may request photographs or videos of the product and packaging to assess the issue.

If the issue is confirmed to be our responsibility, we may provide a replacement, exchange, or refund as appropriate.

6. Non-Returnable Items

The following items are generally not eligible for return:

Used or worn eyewear
Scratched or physically damaged products caused by the customer
Opened or used contact lenses
Products without their original packaging
Customized products where the return is not due to a manufacturing defect or error by Saleem Opticals
Products returned after the 30-day return period
Items damaged because of improper use, storage, or handling

7. Return Shipping

If the return is due to an incorrect, defective, or damaged product supplied by Saleem Opticals, we may cover the applicable return shipping costs.

If the return is requested because of a change of mind, incorrect selection, or another reason not caused by Saleem Opticals, the customer may be responsible for return shipping charges.

8. Refunds

Once the returned product is received and inspected, we will notify you whether your return has been approved.

Approved refunds will be processed using the applicable payment method or another mutually agreed method.

Refund processing and bank/payment-provider processing times may vary.

Shipping charges, delivery fees, or other applicable charges may not be refundable unless the return is due to an error or defect attributable to Saleem Opticals.

9. Exchanges

If you are eligible for an exchange, the replacement product will be dispatched after the returned product has been received and approved.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or refund, where applicable.

10. How to Request a Return

To request a return or exchange, contact us with:

Your name
Order number
Product name
Reason for return
Photos/videos, if the product is damaged or defective

Email: info@saleemopticals.com
Phone: 0327-4488339

Our team will review your request and provide the next steps.

11. Important Notice

Saleem Opticals reserves the right to refuse a return or exchange if the product does not meet the conditions outlined in this policy or if there is evidence of misuse or damage caused after delivery.

This Return & Refund Policy may be updated from time to time. Any changes will be published on this page.